Shipping Information

At ATX Fitness, we work hard to ensure your order is delivered as quickly and safely as possible. Because many of our products are large, heavy, or shipped on pallets, the delivery process may differ from a typical online order. The information below explains what you can expect after placing your order.

Order Processing

Most in-stock orders are processed and shipped within 48 hours of being placed.

Please note:

Orders placed during weekends or public holidays may require additional processing time.
During peak periods, processing times may be slightly longer.
Orders containing multiple items may ship separately depending on inventory availability and warehouse logistics.

Shipping Area

We currently ship within the contiguous United States (the lower 48 states) only.

At this time we do not offer shipping to:

Alaska
Hawaii
U.S. Territories
International destinations

Shipping Methods

Depending on the size and weight of your order, it will be shipped via one of the following methods:

Small Parcel

Smaller items such as apparel, accessories, belts, bands, and other compact products are shipped using standard parcel carriers. Tracking information will become available once your order has shipped.

Freight Delivery

Large strength equipment such as power racks, barbells, weight plates, benches, cable machines, and other oversized items are shipped via freight carrier. Freight deliveries require additional handling and may differ from standard parcel deliveries.

Freight Delivery Information

Please read the following carefully before placing an order containing freight items.

Delivery Location

Unless otherwise specified, freight shipments are delivered to the curb or driveway at the delivery address. Drivers are not responsible for bringing equipment inside your home, garage, or gym.

Delivery Appointments

Some freight carriers offer delivery appointments. If an appointment is available, the carrier will contact you using the phone number provided with your order.

Please ensure your contact information is accurate when placing your order.

Accessible Delivery Location

If your delivery location has restricted access (for example narrow roads, gated communities, limited truck access, or other delivery restrictions), please contact us before placing your order.

Providing this information in advance helps prevent delivery delays or additional carrier charges.

Unloading

The freight carrier is responsible for unloading your shipment. Please do not assist the driver with unloading the equipment. If you are asked to help unload the shipment, politely decline and contact us if you have any concerns.

Tracking Your Order

Once your order has shipped, tracking information will be available through your ATX Fitness account.

If you have any questions about your shipment or tracking information, our customer service team is happy to assist you.

Split Shipments

Large orders often ship in multiple packages or on separate pallets.

If you receive only part of your order, the remaining items are likely still in transit and will arrive shortly.

If you are unsure whether your shipment is complete, please contact our customer service team and we'll gladly check the status of your order.

Inspect Your Delivery

Please inspect your shipment as soon as it arrives.

If you notice visible shipping damage, missing items, or believe your shipment has been mishandled during transit, please notify us as soon as possible so we can assist in resolving the issue.

PO Box Addresses

We can only ship small parcel shipments to PO Box addresses.

Oversized and freight shipments cannot be delivered to PO Boxes.

Local Warehouse Pick-Up

Local warehouse pickup (Chicago area) is available for customers who prefer to collect their order.